About Us
Loop
An independent voice for people receiving aid
All over the world millions of people receive aid from charities, governments and NGOs. Yet those people rarely have the opportunity to give feedback about that aid and whether it is effective and truly beneficial for them.
Alex Carle, a former Director of Programs and Partnerships with British Red Cross, is one of many people in the humanitarian sector who have been observing this problem for years.
Two years ago she founded a charity to develop the Loop platform: to give voice to the unheard people, who are amongst the poorest and most marginalised in the world.
Loop uses existing phone and computer technology to allow people receiving aid to give feedback; safely, easily, and without having to wait to be asked.
Wherever they are, from the remotest rural communities to urban areas in crisis, anyone receiving aid can use Loop to tell their own story and shape the services being provided for them.
The organisations providing aid also benefit from Loop, with the ability to access feedback data on an ongoing basis, so they can constantly improve what they do.
People can use Loop online or on their phone using SMS. Loop is accessible in local languages, and it doesn’t even depend on literacy: users can speak their stories using any phone.
Loop also provides a safe channel for the reporting of serious complaints about exploitation, fraud and abuse.
Importantly, Loop is completely independent and not managed by any other aid organisation or NGO.
Loop’s mission is to be a truly global platform for people to feedback on humanitarian and development services in their communities.
In 2021 Loop went live in the Philippines and in Zambia, and it will soon roll out to Somalia, with the ambition to have the platform available in at least 50 countries with over 100 million site visits per year by 2030.
Press releases
ODI partners with Loop to remove barriers to accountability
Removing barriers to accountability Shifting the power in the aid sector through accessible technology Leading global affairs... read more
27.03.2023 • By Loop
Documentary 'Make All Our Voices Count' shows work of Loop with...
Humanitarian charity Talk To Loop has released a short film about its work in communities in Somalia and The Philippines. The film, titled... read more
20.03.2023 • By Loop
First trailer launched for film about work of Talk To Loop in...
Humanitarian charity Talk To Loop has released the first trailer for a short film about its work in communities in Somalia and The Philippines.... read more
13.02.2023 • By Loop
New short film shows how Loop charity is reimagining humanitarian...
Imagine a social media platform that is focused only on helping people. A place where anybody can speak to people around the world in their own... read more
21.10.2022 • By Loop
If not now, when? An open letter to international donors and NGOs who...
Loop is proud to be a co-author and signatory to the following open letter from the National Network of Local Philanthropy Development in... read more
24.08.2022 • By Loop
Humanitarian feedback charity says abuse occurs in all types of...
The founder of the charity Talk To Loop , which provides an open platform for feedback on experiences of humanitarian aid, has responded to the... read more
28.06.2022 • By Loop
TalkToLoop launches independent feedback service for Ukrainians...
TalkToLoop, the feedback platform for recipients of humanitarian aid, is launching in Poland to support Ukrainians displaced by the Russian... read more
23.03.2022 • By Loop
Video explains vital role of Talk To Loop to humanitarian and and...
Talk To Loop , the unique platform which enables the recipients of humanitarian aid to give feedback on the services they receive, has launched a... read more
05.01.2022 • By Loop
New website opens window on Loop's work in enabling feedback for...
Loop, the charity which provides a unique feedback platform for people who receive humanitarian aid, has launched a new website to shed more light... read more
06.12.2021 • By Loop
Unique feedback platform that gives a voice to people receiving aid...
A new feedback platform which enables some of the world’s most marginalised people to shape the aid and services they receive has been launched in... read more
08.09.2021 • By Loop
